In-stock items will be processed and shipped from the EEU shipping facility within 3-5 DAYS.  We ship standard FedEx Ground delivery that averages 1-6 days. If you need faster delivery, express service is available at additional cost. Due to size or weight, some items must be shipped via motor freight. Call 1-210-370-7801 and a customer service representative will be happy to confirm special shipping services.
BEFORE receiving, accepting, or SIGNING for your merchandise, please read this policy carefully and inspect your merchandise first.
Orders are usually processed within 24 hours during our business workweek. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.

Items shipping ground will normally take 5-7 business days. Over-sized & heavy items such as large solar panels and appliances must be shipped via freight service.
Because of the dimensions of some products, such as large solar panels, or the weight, some items can only be delivered by freight.

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via wire transfer or CASHIERS check. Just leave a note on the order to which method of payment you prefer.

For questions about your shipments, estimated delivery times, tracking information, and order confirmation, please email Customer Care at eeucustomerservice@gmail.com or call 1-210-370-7801 to discuss the status of your shipment!

RETURNS

Merchandise Return Policy - No returns will be accepted without prior authorization and must include the RMA number. Any product that is returned must be brand new, in excellent condition and packaged in the original manufacturer's carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at Earth Energy Unlimited within 30 days of delivery.

Shipping charges will not be refunded, unless, an error was made by Earth Energy Unlimited in shipping. Before returning an item, you must have a Return Material Authorization (RMA) number. To obtain an RMA number, email Customer Service at: eeucustomerservice@gmail.com 

All returns are subject to a 15% restocking fee.
Because of the customization involved, trackers and mounts are non-returnable.

What are my payment options?